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With our 30 years experience in the fast food takeaway industry our services are extremely valuable to all takeaway owners. Over the last 2 years Call Café has developed what is now probably the most advanced order taking sevice and also the most comprehensive query and complaint calls on the market. With our high intelligent destop solution our agents can report any issues with the takeaway owners any given second. Call Café Client Services department is staffed with experienced individuals who have spent most of their professional life working in takeaways from all cuisines.
This allows your customers to spend more time interacting with our team and getting comfortable with your dedicated account manager which helps with a high re order rate with all your customers. With happy customers like calling in on a regular basis allows our team to upsell your products bringing you an average above £500 a month.
As a takeaway owner you want to build on your business month in and month out so with our dedicated area manager we help you to build your sales with in depth analysis of your business where you can save money and spend your money wisely.
High-quality tech support is the key to sustaining your customers’ confidence in your products. Provide the best user experience your customers deserve. Our tech experts leverage a suite of innovative solutions to deliver quick assistance and best-fit resolutions. With our tech team on hand 24/7 you wont have any issues resolving these problems,
Our POS integration with all major platforms including Just Eat, Uber Eats, Deliveroo and Food Hub allows less machines in the shop and all receipts come under 1 system so at the of the night you can calculate your takings and also if you want to change prices this can be done with 1 click of a button across all platforms.
With our world class phone system this allows us to monitor all calls and proof listen to all orders just in case customer wants a refund for wrong food. Also with our technology if customer wants to speak to the owner/manager we can transfer the call within 1 click without and hassle.
With all the big delivery platforms already eating into your profits and NOW not giving you access to any of your customer data. As for a takeaway this damming because you cant even send SMS or notification to any of your customers with new offers.
Now with our new AI integration we can now collect customer data for you and transfer those customer directly to your website or phone orders meaning more profit back into your pocket. Also this allows you to have full control of your business with out relying on all these big platforms. When it comes to growing your business you hold the power to rocket it to any level you want because now you hold all your customers data within the palm of your hands, you can now send them weekly SMS and even push notification with brand new offers and prices.
How our set up all fits into place
Before anything is installed our main priority is leaning your menu and seeking knowledge of your business so when the time comes we are fully prepared to deal with any situation on the spot. Also this give confidence to the customers knowing that they are dealing with a professional call handler.
Next step is installing our auto provisioning hands free IP phone. This allows our staff to listen in to phone calls which you or your staff take. This allows your dedicated account manager to know what customers like to order and how to deal with customers the way you want. So when the time comes for your account manager to take the calls the customers will not even notice.
The order taking software can integrate with your current POS system allowing you not to have anther machine for our service. With our high tech software it helps integrate all the other platforms into 1 POS. This allows you to see the orders we have taken on screen and also allows your dedicated account manager to know which orders have come in and what orders have left the shop.
Basic Fit For Your Needs
If your business receives up to 110 calls a week average 15 orders a day/5 query calls. Plus £20 service charge a week
Best Service
Recuesive
Fit For Your Needs
If your business receives 110-150 calls a week average 20 orders a day/10 query calls. Plus £20 service charge a week
Premium Fit For Your Needs
If your business receives 151-350 calls a week average 50 orders a day/20 query calls. Plus £20 service charge a week